2. Contact us
The Virtu Group
1 Glenthorne Mews
What we collect
We may collect the following information:
• name, job title and organisation
• contact information including email address
• demographic information such as postcode, city location, device model and OS version
• other information relevant to customer surveys and/or offers
1. When you visit our websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information. We may link information we store within analytics software to Personal Information you submit.
From time to time, we send email communications in order to update you about our services, events or promotions. If you no longer wish to receive such communications, you may unsubscribe at any time using the links provided.
2. Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3. Navigational Information
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
4. Payment Information
We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
5. Information About Children
The Websites are not intended for, or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at email@example.com, so that we may delete the information.
What we do with the information we gather
2. We never sell Personal Information
We will never sell your Personal Information to any third party.
3. Use of personal information
4. Use of navigational information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information.
5. Customer testimonials and comments
We may post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent prior to posting the customer’s name and testimonial.
6. Use of credit card information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
7. Service providers
We employ other companies and people to provide services to visitors to our Websites and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analysing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
8. Security of your personal information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. When Sensitive Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
9. Social media features
10. External websites
11. Public forums
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in “Opting Out and Unsubscribing” below.
12. Retention of personal information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.
13. International transfer of information
14. Corporate events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by The Virtu Group on the Websites and via the Subscription Service.
15. Compelled disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
We use “cookies” to help personalizs your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Subscription Service or Websites you visit.
2. Log files
We may collect demographic information, such as your postcode, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the Subscription Service, to maintain quality of the Subscription Service, and to provide general statistics regarding use of the Website. For these purposes, we may link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
3. Third party tracking technologies
Opting out and unsubscribing
1. Reviewing, correcting and removing your personal information
If you provide us with your Personal Information, you have the following rights with respect to that information:
To exercise any of these rights, please contact us at firstname.lastname@example.org or by mail to The Virtu Group, 1 Glenthorne Mews, London W6 0LJ, UK, Attention: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.
2. To unsubscribe from our communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at email@example.com or by mail to The Virtu Group, 1 Glenthorne Mews, London W6 0LJ, UK, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.