Our Privacy Policy

We at The Virtu Group Ltd (“we”) are committed to protecting your privacy. This Privacy Policy applies to both our websites www.scopebetter.com and www.thevirtugroup.com as well as our subscription service Scope (“subscription service”). This Privacy Policy governs our data collection, processing and usage practices. By using the Websites or the Subscription Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Service.

Important Information

1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version online. If you are a member of our Subscription Service, then you will receive notice when this Privacy Policy is modified. You should check this page occasionally to review any changes. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites, the Subscription Service, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

2. Contact us
If you have any questions about this Privacy Policy or our treatment of the information you provide to us, please write to us by email at hello@thevirtugroup.com or by mail to:
Attn: Privacy
The Virtu Group
1 Glenthorne Mews
London
W6 0LJ
United Kingdom.

What we collect
We may collect the following information:
• name, job title and organisation
• contact information including email address
• demographic information such as postcode, city location, device model and OS version
• other information relevant to customer surveys and/or offers

1. When you visit our websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information. We may link information we store within analytics software to Personal Information you submit.

From time to time, we send email communications in order to update you about our services, events or promotions. If you no longer wish to receive such communications, you may unsubscribe at any time using the links provided.

2. Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

3. Navigational Information
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

4. Payment Information
We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

5. Information About Children
The Websites are not intended for, or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at hello@thevirtugroup.com, so that we may delete the information.

What we do with the information we gather
1. Compliance with our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.

2. We never sell Personal Information
We will never sell your Personal Information to any third party.

3. Use of personal information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your experience and to improve the Subscription Service; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users – but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

4. Use of navigational information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information.

5. Customer testimonials and comments
We may post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent prior to posting the customer’s name and testimonial.

6. Use of credit card information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

7. Service providers
We employ other companies and people to provide services to visitors to our Websites and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analysing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

8. Security of your personal information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. When Sensitive Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

9. Social media features
Our Websites include Social Media Features, such as the Facebook button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

10. External websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

11. Public forums
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in “Opting Out and Unsubscribing” below.

12. Retention of personal information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.

13. International transfer of information
To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

14. Corporate events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by The Virtu Group on the Websites and via the Subscription Service.

15. Compelled disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.

Navigational Information

1. Cookies
We use “cookies” to help personalizs your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Subscription Service or Websites you visit.

2. Log files
We may collect demographic information, such as your postcode, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the Subscription Service, to maintain quality of the Subscription Service, and to provide general statistics regarding use of the Website. For these purposes, we may link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

3. Third party tracking technologies
The use of cookies by any tracking utility company is not covered by our privacy statement. We do not have access or control over these third party tracking technologies

Opting out and unsubscribing

1. Reviewing, correcting and removing your personal information
If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records
  • To opt out of being solicited by The Virtu Group or third parties

To exercise any of these rights, please contact us at hello@thevirtugroup.com or by mail to The Virtu Group, 1 Glenthorne Mews, London W6 0LJ, UK, Attention: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.

2. To unsubscribe from our communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at hello@thevirtugroup.com or by mail to The Virtu Group, 1 Glenthorne Mews, London W6 0LJ, UK, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.