Rolling out a new system in your agency? Make it a shared implementation.
At Scope we trust in a shared implementation methodology. This is why.
Having worked for a few tech businesses, the first back in 2005 and more recently, fast forward 15 years, to working at Scope and it’s pretty clear that the world of Tech has changed hugely. Sometimes the speed of that change can feel as if you’ve had the rug swept from beneath you as you try to keep up with ‘the new way’ of doing things.
“No matter how amazing the new technology, implementations, a new solution is more successful when there is a firm relationship between the involved businesses.”
One thing that has remained constant through-out the last 15 years though, is the need for client/supplier partnerships. No matter how amazing the new technology, implementations, a new solution is more successful when there is a firm relationship between the involved businesses.
At Scope, we have an amazing product, it provides an efficient and effective solution with a modern user experience, using big data, but we also know how important a relationship is with our clients, and we focus closely on it. But why is it so important to have that partnership in order to achieve success?
“We are passionate that our customers have the best experience from start to end, with both the technology and the relationship”
Rolling out any new solution takes time, it relies on trust and understanding on both sides to get things right. The same applies here at Scope. We are passionate that our customers have the best experience from start to end, with both the technology and the relationship.
Here are 3 reasons why a shared implementation is so important for a successful system roll out.
A partnership means that both sides are 100% invested in the same success. Being honest and trusting each other about what is or isn’t working well, having difficult conversations and taking ownership of tasks equally along the way are all critical. The relationship is the foundations of the success because without trust, the difficult conversations can’t happen.
2. Be involved
Invest your time in supporting the implementation and you’re already on the road to it being a success. Understand early on what part you have to play in the process and where the main areas of your time should be invested. Without your input the new roll-out won’t be as successful – your new partner knows their system and you know your business. Both are crucial and so it’s important to be involved as a business throughout the process.
3. Buy in to the process
There will be an implementation process suggested by your new partner, which they believe is the best approach for your business based on their experience. Of course you will need to input into this to ensure it is in line with your requirements, but with an agreed process, everyone knows their roles and responsibilities as well as having clear timescales helping all sides reach the end goal in time, successfully.
So, if you’re looking into new tools or systems to help your business, be sure to ‘partner’ with your chosen tool, platform or solution provider, and be careful not to simply ‘buy’ it – its success will be better with a solid partnership.
[Charlotte Mason leads our Scope Implementation Team. She has experience of working agency-side and with technology solution providers that help organisations work in smarter ways.]