The Virtu Group Ltd (SCOPE Better) Privacy Policy

We know your data is important, and we’re committed to keeping it safe. This policy explains how we collect, use, and protect your information.

Who We Are

The Virtu Group Ltd. (Company No. 04827705) are the company behind SCOPE Better – the platform that gives professional services organisations control and visibility over their pricing. Our websites, products and services (collectively, the ‘Service’) are designed and intended for businesses and their representatives.  We do not offer products or services for use by individuals for their personal, family or household purposes. Accordingly, we treat all personal information we collect as pertaining to individuals in their capacities as representatives of the relevant business and not their individual capacities.

Contents

1. Roles in Data Processing

2. Personal Information We Collect

3. How We Use Your Information

4. Sharing Your Information

5. Keeping Your Data Safe

6. Your Choices

7. International Data Transfers

8. How Long We Keep Your Data

9. Changes to This Privacy Policy

10. How to contact us

1. Roles in Data Processing

(i) SCOPE Better acts as a controller of your personal data when you sign up for our services, visit our websites, or interact with us through other means, such as participating in webinars or attending in-person events. We use this data to deliver and improve our Service, communicate relevant content, and promote our offerings.

(ii) SCOPE Better acts as a processor when our customers use SCOPE Better to collect and process personal data in connection with their business activities. In this case, we act as a processor on behalf of our customers (who are controllers of the personal data) under the Data Processing Agreement included in our Customer Terms of Service.

2. Personal Information We Collect

We collect information to make our Service work smoothly and to provide you with the best possible experience. Here’s a breakdown:

2.1 Information You Provide Directly

When you sign up or use our Service, you might give us:

• Contact Details: such as your name, email address, phone number, job title, and company. This helps us communicate with you and manage your account.
• Account Details: Your login credentials and billing information. This is essential for you to access and pay for our Service.
• Communications: Any emails or calls you have with us, and your communication preferences. We keep these to help us understand your needs and improve our support.
• Marketing Preferences and Event Registration Details: If you sign up for our newsletters or events, we’ll keep track of your preferences to send you relevant information.
• User-generated content data, such as comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on our services as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. 

2.2 Data Submitted Through Our SCOPE Better Platform

Our SCOPE Better platform lets you manage your own data, like client details, rate cards, and scopes of work. In these cases, you are the “data controller” – you decide what happens to this data. We’re the “data processor,” which means we handle the data on your behalf, following your instructions and keeping it secure. We won’t use this data for our own purposes.

2.3 Third-party sources.

We may combine personal information we receive from you with personal information we obtain from other sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources. 
• Social media sources. For example, we may maintain pages for our Company on social media platforms, such as LinkedIn and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.
• Business and marketing partners, such as joint marketing partners and event co-sponsors and business partners that share your contact information with us if you have expressed interest in our Service or the types of products or services we offer.
• Chat technologies, our chatbot provider(s) may access and use information about webpages visited on our website and support pages, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.
• Third-party log-in services, such as authentication providers and social media services, that you use to log into, or otherwise link to, your SCOPE Better account (e.g., log-in via SSO or your email provider). This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service. 

2.4 Information Collected Automatically

Like most online services, we collect some data automatically to help us understand how our platform is used and to keep it running smoothly:

• Device Data: Your device ID, operating system, language, and location. This helps us tailor our service to your device and location.
• Log Files: Your IP address, browser type, referring/exit pages, and date/time stamps. This helps us troubleshoot problems and improve our Service.
• Usage Data: Pages viewed, features used, and other analytics data collected via cookies and tracking technologies. This helps us see what’s working well and what we can improve.

3. How We Use Your Information

We use your information for these reasons:

• To Provide Our Service: To manage your account, process payments, and provide customer support.
• To Improve Our Service: To analyse usage data, fix bugs, and develop new features.
• To Communicate With You: To send you important updates, newsletters (if you’ve opted in), and marketing information.
• To Comply with Legal Obligations: To meet legal requirements and respond to legal requests.

With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.  

4. Sharing Your Information

We only share your information when necessary:

• With Service Providers: We use trusted third-party services (like payment processors and hosting providers) to help us run our business. They’re bound by strict confidentiality agreements.
• Business and marketing partners. Third parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you 
• Third-party platforms. If you have enabled features or functionality that connects SCOPE Better to a third-party platform (such as a CRM or ERP system), we may disclose the personal information that you authorised us to share. We do not control the third party’s use of your personal information.
• For Legal Reasons: If we’re required by law, we’ll share your information with authorities.
• Business Transfers: If we’re involved in a merger or acquisition, your information may be transferred as part of the deal.

5. Keeping Your Data Safe

We take security seriously! We use encryption, access controls, and other security measures to protect your data from unauthorised access. We regularly review our security practices to ensure they’re up to date.

5.1 No sensitive personal information

We ask that you not provide us with any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Service, or otherwise to us. If you provide us with any sensitive personal information to us when you use the Service, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our Service.

5.2 No Automated Decision-Making and Profiling

As part of the Service, we do not engage in automated decision-making and/or profiling, which produces legal or similarly significant effects. 

6. Your Choices

You have rights and choices regarding your personal data. Users who are located in the UK and Europe can find additional information about their rights below.

• Access and Update Your Information: If you have registered for a Service, you may review and update certain account information by logging into the account. 
• Opt-out of Communications: You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails. 

6.1 UK and EEA (‘European’) Users

The information in this section applies only to individuals in the United Kingdom (“UK”) and the European Economic Area (“EEA”), collectively referred together as, ‘European’.

Our Legal Basis for Using Your Data: Under European privacy laws, we must have a valid reason to use your personal data. These include:

• You’ve given us permission (e.g. by subscribing to a newsletter);
• We need it to provide our Service (e.g. to create your account);
• We have a legal obligation (e.g. for tax or regulatory reasons);
• We have a legitimate interest (e.g. to improve our platform or market our services in a respectful way).

European data protection laws give you certain rights regarding your personal information. If you are located in Europe as defined above, you may ask us to take the following actions in relation to your personal information.

• Ask for a copy of your data;
• Ask us to correct inaccurate data;
• Ask us to delete your data;
• Object to, port or restrict how we use your data;
• Withdraw consent for marketing;
• Complain to the UK Information Commissioner’s Office (ICO).

Exercising these Rights: To exercise these rights, please contact our Data Protection Officer. We may need to confirm your identity before we can help. Whether or not we are required to fulfil any request you make will depend on a number of factors (e.g., why and how we are processing your personal information), if we reject any request you make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions.  

6.2 Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data. You can control cookies through your browser settings, but disabling them might affect how our service works.

6.3 Do Not Track

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

6.4 Children

Our services are designed for adults working in a professional capacity. We don’t knowingly collect data from anyone under 18. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

7. International Data Transfers

We are headquartered in the United Kingdom and may use service providers that operate in other countries. As we serve global clients, your data may be transferred outside the UK and European Economic Area (EEA). We ensure these transfers are protected by appropriate safeguards, like Standard Contractual Clauses.

8. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes outlined in this privacy policy, or as required by law.

9. Changes to This Privacy Policy

We may update this policy from time to time. We’ll notify you of any significant changes. Please check back regularly to stay informed. Any modifications to this Privacy Policy will be effective upon our posting the modified version. In all cases, your use of our Services after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.

Thank you for trusting us with your data. We’re committed to protecting your privacy and providing you with a great service.

10. How to contact us

If you have any questions about this policy or your data, please reach out to our Data Protection Officer at [email protected] or by postal mail at:
62 Castelnau
London SW13 9EX
United Kingdom

Or contact the UK data protection authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
https://ico.org.uk | +44 303 123 1113